Technology that works for your business
Whether something's broken right now or you're finally ready to build what's next, we help small businesses figure out what they actually need — and then get it done. No jargon, no runaround, no being talked down to.
What clients say
“James knows how to communicate with someone who is not particularly tech-savvy.”
— Donovan B., counseling practice owner
Before the consult
Not sure how to put the problem into words? That's what the quick assessment is for — answer a few questions and we'll skip the back-and-forth and get straight to solutions.
What we do
Five ways we help your business
Each service is designed around one principle: your technology should be an asset, not a source of stress.
Reliable help when your tech misbehaves — and someone to call when something breaks.
What's included
- ▸Remote and on-site support
- ▸Hardware troubleshooting and repair
- ▸Software installation and configuration
- ▸Virus and malware removal
- ▸Data backup and recovery
- ▸Network setup and troubleshooting
The process
From confused to confident
Most of our clients come in unsure exactly what they need. That's exactly why we built the process this way.
Take the free assessment
Answer a few questions about your business, frustrations, and goals. Takes under 5 minutes. No signup required.
You'll get a plain-language summary of what you need.
Book a free 30-minute consult
Share your brief with us beforehand. We come prepared with real recommendations — not a sales pitch.
We listen first. Every call starts with understanding your situation.
Get a clear proposal
You'll receive a straightforward scope of work with transparent pricing. No hidden fees, no surprise add-ons.
You decide what to move forward with. No pressure.
We get to work
We handle the technical side. You stay informed with regular plain-language updates — not technical jargon.
Most projects have a primary point of contact and a defined timeline.
Free tool
What does your business actually need?
Answer a few quick questions and we'll generate a clear summary you can bring to your first conversation with us. No signup, about 5 minutes.
What kind of business do you run?
This helps us picture how you work day to day.
About
A nerd who knows how to talk to people
ThatNerdKnows is a small-business technology partner in the Greater Seattle area. For about 15 years we've built and looked after websites — and all the technology behind them — for small businesses, and especially for therapy and counseling practices.
Our whole approach comes down to one idea: you shouldn't have to be technical to get technology that justworks. We explain things in plain English, build things that actually bring in business, and stick around when you need us later — because that's exactly what we'd want, too. No jargon, no runaround.
Plain language, always
Most of our clients aren't technical — and they shouldn't have to be. We explain every recommendation, proposal, and update so it actually makes sense, no jargon required.
We respect your time
We aim to respond to support requests within about 4 hours on business days. We show up when we say we will and we don't drag projects out or pad the scope.
Honest advice
If you don't need something, we'll tell you. We'd rather lose a sale than steer you toward something that wastes your money — that's how we've kept clients for years.
Rooted in small business
We got our start building lead-generating websites for therapy and counseling practices, and small businesses are still who we do this for — folks underserved by big IT firms and overcharged by everyone else.
Client stories
What clients say
James has been my IT guy for most of the last decade. He has been solely responsible for the design and structure of my website. In my business, the website is the key to success and James has created something that I have no doubt is the reason my practice has been at capacity for years. Most importantly, James knows how to communicate with someone who is not particularly tech-savvy.
Donovan Bigelow, LMHC
Counseling practice owner
In their words
“…the reason my practice has been at capacity for years.”
What we did
Website design + ongoing IT support
Much of our work has been with small businesses and therapy practices that need to be found, trusted, and booked — your story could be next.
Book a free consultSuccess story
A therapy practice that filled — and stays full
A psychotherapist moving from part-time to full-time was held back by a basic HTML site. We built a modern, content-rich website that showcases his lecture series — and the practice grew to capacity.
Read the case studyFree guides & resources
Plain-English help, free to take
No jargon, no sales pitch — just genuinely useful reading you can keep, whether you ever work with us or not.
The Small Business Technology Survival Guide
A free, plain-English guide to the technology your small business actually relies on — your website, your day-to-day IT, your data and security, and AI — and how to make each piece work for you instead of against you.
Get the free guideGuide
AI for your small business — without the hype
A calm, jargon-free guide to using AI in a small business: what it's genuinely good at, where it gets you in trouble, five safe ways to start this week, and the privacy rules to follow if you handle client information.
Read the guideGuide
Does your website actually work?
A plain-English checkup for your small-business website: what it's really for, the handful of things that matter most (clarity, mobile, speed, trust, SEO), the quiet signs it's costing you customers, and how to fix them.
Read the guideBook a consult
Let's talk about what's not working
The first conversation is free and pressure-free. You talk, we listen, and by the end you'll have at least one concrete thing you can act on — whether you work with us or not.
30 minutes, via phone or video
We come prepared if you share your brief first
Flexible scheduling, including evenings and weekends
What to expect
Context
We learn about your business and what's not working
Diagnosis
We ask specific questions and share our initial read
Next steps
You leave with at least one concrete recommendation
“James created something that I have no doubt is the reason my practice has been at capacity for years.”
— Donovan Bigelow, LMHC