IT Support
Problems solved, not just patched
When your computer won't start, your printer has gone rogue, or something mysterious is slowing everything down, you don't need a lecture — you need it fixed. We get to the actual root cause and solve it properly, in plain English.
Best of all, you get someone to call. No more guessing, no more flying solo when something breaks in the middle of a busy day.
What's included
- Remote and on-site support
- Hardware troubleshooting and repair
- Software installation and configuration
- Virus and malware removal
- Data backup and recovery
- Network setup and troubleshooting
Good for
Businesses that need reliable tech and someone to call when things break.
Not sure if this is what you need? The free assessment will point you the right way.
Take the free assessmentIT support that fixes the cause, not just the symptom
Most “fixes” just paper over the problem until it comes back. We dig until we find why it happened — the failing drive, the misconfigured setting, the update that went sideways — and solve it for good. Then we tell you, in plain English, what was actually going on.
No jargon, no blame, and no making you feel silly for asking. Just your tech working again, and a clear idea of how to keep it that way.
Remote help fast, on-site when it matters
Most issues we can sort out remotely within the hour — we connect securely while you watch, fix it, and you're back to work. When something needs hands on the hardware, we come to you. We're based in Renton and cover Seattle and the greater Puget Sound area, so on-site help is genuinely local.
- Same-day remote support for the urgent things
- On-site visits across Renton, Seattle & the Puget Sound
- Backups and security checked as part of the job, not upsold as extras
- A real person who remembers your setup — not a new ticket every time
Built for businesses without an IT person
If you're the de-facto IT person at your business — the one everyone asks when the printer dies — we're the team behind you. We're a great fit for small offices, practices, and owner-run businesses that need reliable tech and someone to call, without the cost of full-time IT.
Common questions
Do you offer one-off help, or only ongoing contracts?
Both. Call us for a single problem and we'll fix it — no contract required. If you'd rather not think about IT at all, we also offer ongoing support so you've always got someone to call. We'll be honest about which makes more sense for you.
How fast can you help when something's down?
Most issues we start on the same day, and many get solved remotely within the hour. For anything urgent that's stopping you working, tell us — we prioritize the things that keep your business running.
Can you help remotely, or do you need to come out?
Most problems we solve remotely by securely connecting to your computer while you watch. When something physical is involved — hardware, networking, a new setup — we come to you. We're Renton-based and cover the Seattle and Puget Sound area.
What kinds of businesses do you usually help?
Small businesses and practices that don't have their own IT person — offices, clinics, and owner-run businesses across the Puget Sound. If your tech needs to just work and you want someone to call, you're exactly who we're for.
What clients say
“…the reason my practice has been at capacity for years.”
“A savior at crucial times for me, and my company.”
Other ways we help
Website Design
A fast, clear website that brings in customers and makes a great first impression.
SEO & Local SEO
Show up when people near you search — on Google and in the map results — so the right local customers find you first.
Website Management
Ongoing updates, backups, and security so your site never breaks or goes stale.
Tech Consulting
Honest, specific advice on the tools and decisions that are slowing you down.
Book a consult
Let's talk about what's not working
The first conversation is free and pressure-free. You talk, we listen, and by the end you'll have at least one concrete thing you can act on — whether you work with us or not.
30 minutes, via phone or video
We come prepared if you share your brief first
Flexible scheduling, including evenings and weekends
What to expect
Context
We learn about your business and what's not working
Diagnosis
We ask specific questions and share our initial read
Next steps
You leave with at least one concrete recommendation
“James created something that I have no doubt is the reason my practice has been at capacity for years.”
— Donovan Bigelow, LMHC