Small business IT support, in plain English

IT support that fixes the cause, not just the symptom

Most “fixes” just paper over the problem until it comes back. We dig until we find why it happened — the failing drive, the misconfigured setting, the update that went sideways — and solve it for good. Then we tell you, in plain English, what was actually going on.

No jargon, no blame, and no making you feel silly for asking. Just your tech working again, and a clear idea of how to keep it that way.

Remote help fast, on-site when it matters

Most issues we can sort out remotely within the hour — we connect securely while you watch, fix it, and you're back to work. When something needs hands on the hardware, we come to you. We're based in Renton and cover Seattle and the greater Puget Sound area, so on-site help is genuinely local.

• Same-day remote support for the urgent things
• On-site visits across Renton, Seattle & the Puget Sound
• Backups and security checked as part of the job, not upsold as extras
• A real person who remembers your setup — not a new ticket every time

Built for businesses without an IT person

If you're the de-facto IT person at your business — the one everyone asks when the printer dies — we're the team behind you. We're a great fit for small offices, practices, and owner-run businesses that need reliable tech and someone to call, without the cost of full-time IT.

What small business IT support actually costs

Most IT companies won't give you a number until you've sat through a sales call. We'd rather just tell you. There are three ways to work with us, and none of them locks you into a long contract:

• Pay as you go — $125 an hour, billed in quarter-hour increments, so a quick fix stays a quick fix
• Monitoring & maintenance — $65 a month per device, so the problems you'd otherwise find the hard way get caught first
• Unlimited remote support — $125 a month per device, for when you'd rather stop counting
• On-site visits and larger projects are billed at a discounted labor rate

Which one is cheaper depends on how often things break

If your setup is simple and a hiccup is just an annoyance, pay-as-you-go is often the better deal — and we'll say so, even though it's the smaller invoice. If a lost morning costs you customers, paying a little each month to prevent that usually works out cheaper than paying to recover from it.

We'll look at what you actually have and tell you honestly which side of that line you're on. No pressure either way.

IT support across Renton, Seattle & the Puget Sound

We're based in Renton, so on-site help is genuinely local — we cover Seattle, Bellevue, Kent, Tukwila, Newcastle, Issaquah, Maple Valley, and the rest of King County. Remote support works wherever you are, so distance only matters when something needs hands on it.