From the blog
Technology, in plain English
Honest, jargon-free articles on IT, websites, and getting found online — written for small-business owners who have better things to do than decode tech-speak.
IT Support
11 min read
Microsoft 365 and email problems, solved
The email and Microsoft 365 issues small businesses hit most — sign-in trouble, missing shared mailboxes, messages going to spam, and phishing — with the plain-English fix for each.
Marketing
9 min read
Privacy-first website analytics for your practice (a HIPAA-aware guide)
You want to know if your website is working. You also hold people's trust. Here's how to measure your site without quietly turning anxious visitors into advertising data.
IT Support
8 min read
How to add a read-only reviewer to your GitHub repo
How to give a code reviewer access without handing over the keys — the catch with private personal repos, the simple fix, and the exact steps.
IT Support
6 min read
How small businesses actually get hacked — and the simple fixes
It's almost never a Hollywood hacker. It's an email, a reused password, or an update nobody installed — and the fixes are just as ordinary.
Websites
11 min read
Should you hire a web designer (and how to choose one)?
Website builders are better than ever — so when is paying a person actually worth it, and if it is, how do you pick someone good? An honest, complete guide.
IT Support
5 min read
Managed IT vs. break-fix: which does your business need?
Pay someone monthly to prevent problems, or call when something breaks? The difference is bigger than it sounds.
IT Support
5 min read
Backups: the boring thing that saves your business
Nobody thinks about backups until the day they desperately need one. Here's how to make sure that day is a non-event.
IT Support
5 min read
5 signs your business has outgrown DIY IT
Handling your own tech worked when you were small. Here's how to tell when it's quietly costing you more than it saves.
Websites
5 min read
3 things that make a small-business website actually work
Forget trends and flashy features. A website that earns its keep usually comes down to three unglamorous things done well.
Websites
5 min read
Web development for small businesses, in plain English
What 'web development' actually means, what it doesn't, and how much of it your business really needs.
Websites
5 min read
What a small-business website really costs
Why quotes range from a few hundred dollars to tens of thousands — and the four things that move the number.
Websites
4 min read
Is your website ready for mobile?
Most of your visitors are on a phone. Here's how to tell — in two minutes — whether your site is ready for them, or quietly turning them away.
Marketing
6 min read
Turn your website into a steady source of new patients
A quiet, ethical way to think about getting more of the right clients — without ever feeling like a salesperson.
Marketing
5 min read
Let your website do the marketing for you
If marketing always lands at the bottom of your to-do list, the fix isn't more discipline — it's a website set up to do the steady work for you.
Local SEO
5 min read
Why your private practice needs a Google Business Profile
It's free, it takes an afternoon, and for a local practice it might be the single highest-impact thing you can do online.
Book a consult
Let's talk about what's not working
The first conversation is free and pressure-free. You talk, we listen, and by the end you'll have at least one concrete thing you can act on — whether you work with us or not.
30 minutes, via phone or video
We come prepared if you share your brief first
Flexible scheduling, including evenings and weekends
What to expect
Context
We learn about your business and what's not working
Diagnosis
We ask specific questions and share our initial read
Next steps
You leave with at least one concrete recommendation
“James created something that I have no doubt is the reason my practice has been at capacity for years.”
— Donovan Bigelow, LMHC