Terms of Service

Who these terms are with

These terms are between you and ThatNerdKnows, a small-business technology company based in the Greater Seattle area (Renton, Washington). They cover your use of this website. Any actual work we do for you is also covered by the specific quote, proposal, or agreement we send you — and if anything there conflicts with this page, that signed agreement wins.

Using this website

You're welcome to browse, read, and use this site to learn about us and get in touch. In return, please don't:

• ▸Try to break, overload, hack, or disrupt the site or its security.
• ▸Scrape or copy our content to pass it off as your own.
• ▸Use the site to do anything illegal or to harm someone else.

The content here — our words, guides, and designs — is ours, and we're glad to share it for your personal use. Please ask first if you'd like to republish it.

Quotes & estimates

The services and prices on this site (including the pricing page) are starting points, not binding offers. Every business is different, so the real number comes after a free consult, in a written quote tailored to your project. Until you've approved a quote, nothing is owed and you're under no obligation.

Payment

• ▸Our standard rate is $125/hour, billed in quarter-hour increments, unless your quote says otherwise.
• ▸Website projects begin with a 50% deposit; the balance is due on completion, before the finished site goes live.
• ▸Monthly plans (IT support, website management) are billed each month and are month-to-month unless your agreement says otherwise.
• ▸Invoices are due as stated on the invoice. If something's ever unclear or the timing's tough, just talk to us — we're reasonable. Significantly overdue accounts may pause active work until they're caught up.

Who owns what

We want you to own your business. Once a project is paid in full, the finished website, its content, and your domain name are yours— you're never locked in or held hostage. A few fair caveats:

• ▸Third-party parts (themes, plugins, fonts, stock images, software) keep their own licenses, which carry over to you.
• ▸We may show the work we did for you in our portfolio or examples, unless you'd prefer we didn't — just say so.
• ▸Until a project is paid in full, the work-in-progress remains ours.

Your side of things

To do our best work, we'll sometimes need a hand from you:

• ▸Getting us the content, access, and feedback we need, in good time, so your project doesn't stall.
• ▸Making sure you have the right to use any content you give us (text, images, logos).
• ▸Keeping your own passwords and accounts secure, and your own backups where it matters to you.

Other services we rely on

Parts of our work use trusted third-party services — for example, Microsoft 365 for email and booking, and our hosting providers. Those services have their own terms, and we aren't responsible for their outages or changes. We'll always pick reputable ones and help you sort out any hiccups.

What we can and can't promise

We take real pride in our work and will always give it professional care. That said, this website and its information are provided “as is.”Technology and search engines change constantly, so we can't guarantee specific outcomes — like an exact Google ranking, traffic number, or sales figure. Anyone who promises you those is guessing. What we promise is honest, skilled work and straight talk.

Limits of our responsibility

To the fullest extent the law allows, ThatNerdKnows isn't liable for indirect or knock-on losses (like lost profits or data) arising from this site or our services, and our total liability for any claim is limited to the amount you paid us for the work it relates to. Nothing here limits anything that legally can't be limited. This isn't us trying to dodge accountability — if we get something wrong, we'll make it right; it's just the sensible legal floor every business needs.

Changes to these terms

If we update these terms, we'll change the date at the top of this page. For anything material, the plain-English summary up top is the part worth re-reading.

The legal bits

These terms are governed by the laws of the State of Washington, USA. If a part of them turns out not to be enforceable, the rest still stands.

Questions?

If anything here is unclear, just ask — email support@thatnerdknows.com or reach out from our contact page. You can also read how we handle your information in our Privacy policy.